Feb. 8th, 2004

reynardo: (Sneaky.)
Yeah, it's been one of those nights. Too long, and I'm too tired. And I also feel like 1001 things from the last few weeks are piling up and just rubbing at the annoyed spots on me.

Those people who know me well will know that for me to be angry, pissed off and annoyed takes a great deal of pushing. Maybe it's a really good thing that I'm runnning away to [livejournal.com profile] sandypawozbun's on Tuesday for hers and [livejournal.com profile] usagi_ozbun's wedding.

So, under the Lj cut, you will find a list of things that are currently annoying me. Boring, I know. but what else is a Lj for it not for angsty ranting.

And now for something completely like other journals. )

Mind you, I've had one good idea. A lot of the people in this office get "recognised" when a customer praises them to their supervisor, or when a customer sends in an email about their good work. I've discovered that this is because the CSRs helping them actually ask the customer to recommend them. Some of us, while hoping for recognition, don't like asking for it. It feels like fishing for compliments.

So I'm going to ask that the recorded message that people have to listen to if there's a queue include "Did your Customer Service representative impress you with their high level of helpfulness and assistance? Send an email to XXXX@CCC.com.au with their name in it - their high morale means better service for you." Or something like that.

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