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reynardoAfter the letter from the Justice Department that I mentioned here, I was prepared to wait a whole 10 working days before ringing back.
He rang me after 10 normal days.
R, the nice guy from Consumer Affairs: "Has the landlord arranged the repairs?"
Me: "The landlord hasn't even been in contact!"
R: "Would it be all right for me to come over on Monday then and inspect the broken items?"
Me: "OH BOY YEAH!"
So he came over today, took one look at the griller issue, and said "You know, if that was in my place, I would have gone crazy by now." He doesn't think the repairs are frivolous, and does think they should have been fixed. He agrees with me that the work needed is minimal - and that it's utterly annoying that the agent hasn't just got on with it.
So we're up to the next step. I'm to inform R if there's been no contact and action from the landlord by next Monday, at which point we put an order in through the Tribunal so that the landlord will be legally obligated by court order to have the repairs done. I think at that point we also stop paying the landlord the rent, and start paying it into the Consumer Affairs Tribunal special account.
He rang me after 10 normal days.
R, the nice guy from Consumer Affairs: "Has the landlord arranged the repairs?"
Me: "The landlord hasn't even been in contact!"
R: "Would it be all right for me to come over on Monday then and inspect the broken items?"
Me: "OH BOY YEAH!"
So he came over today, took one look at the griller issue, and said "You know, if that was in my place, I would have gone crazy by now." He doesn't think the repairs are frivolous, and does think they should have been fixed. He agrees with me that the work needed is minimal - and that it's utterly annoying that the agent hasn't just got on with it.
So we're up to the next step. I'm to inform R if there's been no contact and action from the landlord by next Monday, at which point we put an order in through the Tribunal so that the landlord will be legally obligated by court order to have the repairs done. I think at that point we also stop paying the landlord the rent, and start paying it into the Consumer Affairs Tribunal special account.
