(no subject)

[reynardo]

At my new job at Optus ("Cable Helpdesk Technician"), I will be judged as "competent" if I can

1) Answer the phone in a polite manner

2) Elicit from the client their exact problem

3) Achieve a result that meets both the customers' and the company's expectations

and this is the one I find amusing.

4) Finish the call with the customer all happy and fluffy.

Somehow I don't think I'll have much trouble with the last requirement.

Comments

[unsworn-nomore.livejournal.com]

Why? Are all your callers likely to be well-fed cats?

[reynardo.livejournal.com]

Nope, but they need to be inducted into the ranks of Those Who Follow the Rabbits, also known as Symps.

[turnberryknkn.livejournal.com]

Happy and *fluffy*?

...

This must be a devilbunny Symp operation, and you must be infiltrating it as a prelude to an all-out, guns-blazing Fuddite offensive, right? :-)

heh

[stilkil.livejournal.com]

In order to judge somebody 'competent', they have to be able to quantify and produce evidence of the competence.
I'm curious as to how one quantifies a suffient degree of 'fluffiness' and what constitutes evidence of this *grin*